Refund policy
Returns and refunds — Wonderlust Wholesale
Contact us at business@wonderluststore.com with your order number before returning goods, so we can help identify your parcel. Returns can be sent to Wonderlust Wholesale, 10 Loseby Lane, Leicester LE1 5DR, United Kingdom. Contacting us first does not limit your statutory rights.
Consumer change-of-mind cancellations
If you bought as a consumer, you may cancel an eligible online order for any reason within 14 days after receiving it. Tell us by email within that period, then send the goods back within a further 14 days. You may use the following notice: “I cancel order [order number], received on [date]. My name and address are [details].”
For a change-of-mind return, you pay the direct cost of returning the goods. Please pack them securely. You may inspect goods as you would in a shop, but we may reduce the refund if handling beyond that has reduced their value. We will refund the price and the cost of our least expensive standard delivery option using the original payment method, within 14 days of receiving the goods back or evidence that you have sent them back. We do not refund any extra paid for an upgraded delivery service.
The statutory cancellation right does not apply to goods liable to deteriorate or expire rapidly, or to sealed goods unsuitable for return for health or hygiene reasons once unsealed, where the legal exception applies. A product being food, discounted or short-dated does not by itself remove your legal rights.
Damaged, faulty or incorrect goods
If an item arrives damaged, faulty or different from what you ordered, email business@wonderluststore.com with your order number and a description, preferably with photos. We will put matters right in accordance with your legal rights and cover reasonable return costs where the goods are faulty or incorrect. Please do not discard the item before contacting us unless it is unsafe to keep.
Business purchases
For purchases made wholly or mainly for business purposes, there is no automatic change-of-mind return under this policy. Contact us before returning an unwanted item; any voluntary return must be agreed with us. This does not affect rights relating to faulty, misdescribed or undelivered goods, or any rights that cannot lawfully be excluded.
Questions or missing refunds: business@wonderluststore.com.